The customer care IT tools as a competitive advantage factor in the Brazilian retail industry

Marcos Antonio Gaspar Denis Donaire; Silvio Aparecido dos Santos; BALAS 2009 (2009 Guadalajara, Jalisco, México)

Innovation and wealth creation in Latin America Guadalajara : Business Association of Latin American Studies, 2009

Guadalajara Business Association of Latin American Studies 2009

Localização: FEA - Fac. Econ. Adm. Contab. e Atuária    (CD 582 ) e outros locais(Acessar)