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Are you being served? new tools for measuring service delivery

Samia Amin 1980-; Jishnu Das; Markus P Goldstein 1970-

Washington, DC The World Bank c2008

Localização: FEA - Fac. Econ. Adm. Contab. e Atuária (362.1 A678 )(Acessar)

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Título:
Are you being served? new tools for measuring service delivery
Autor: Samia Amin 1980-; Jishnu Das; Markus P Goldstein 1970-
Assuntos: Medical care -- Developing countries -- Quality control -- Measurement; Health facilities -- Developing countries -- Quality control -- Measurement; School surveys -- Developing countries; Quality assurance -- Developing countries -- Measurement; SERVIÇOS DE SAÚDE (CONTROLE DE QUALIDADE MEDIÇÃO); GARANTIA DA QUALIDADE (MEDIÇÃO); PAÍSES EM DESENVOLVIMENTO; Data Collection -- methods; Developing Countries; Health Services Research -- methods; Quality Assurance, Health Care -- economics; Quality Assurance, Health Care -- methods
Notas: Includes bibliographical references and index
Descrição: Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities -- Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery
Editor: Washington, DC The World Bank
Data de criação/publicação: c2008
Formato: xxv, 423 p. ill. 23 cm.
Idioma: Inglês

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Are you being served? new tools for measuring service delivery

Samia Amin 1980-; Jishnu Das; Markus P Goldstein 1970-

Washington, DC The World Bank c2008

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