Quality tools for service companies a systematic literature review
Ana Carolina Honda Vítor Zanetti Bernardo; Mateus Cecílio Gerólamo; Mark M Davis; Annual Conference of the Production and Operations Management Society - POMS (27. : 2016 : Orlando, FL)
Innovative Operations in an Information and Analytics Driven Economy Miami : Production and Operations Management Society, 2016Miami Production and Operations Management Society 2016
Localização: EESC - Esc. Engenharia de São Carlos (PROD-024519 )(Acessar)