Critical Factors that Impact Process Management Implementation Strategies: A Case Study of a Government Agency

Neder, Renato ; de Souza, Paulo Augusto Ramalho ; da Silva Rabêlo, Olivan ; Zambra, Elisandra Marisa ; Maciel, Cristiano ; Mello, Rodrigo ; da Cunha Trejan, Samara Vaz ; dos Anjos, Alexandre M.

Electronic Government and the Information Systems Perspective, p.29-42 [Periódico revisado por pares]

Cham: Springer International Publishing

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