The relationship between conflict, anticipatory procedural justice, and design with intentions to use ombudsman processes

Harrison, Tyler R ; Hopeck, Paula ; Desrayaud, Nathalie ; Imboden, Kristen Posthuma, Richard A.

The International journal of conflict management, 2013-01, Vol.24 (1), p.56-72 [Periódico revisado por pares]

Bowling Green: Emerald Group Publishing Limited

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