Gerenciamento da experiência do cliente e a integração dos ambientes off-line e on-line: estudo de caso na perspectiva de varejo supermercadista
Carvalho, João Luiz Gilberto De
Biblioteca Digital de Teses e Dissertações da USP; Universidade de São Paulo; Faculdade de Economia, Administração e Contabilidade 2019-04-26
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