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The Distinct Effects of Information Technology and Communication Technology on Firm Organization

Bloom, Nicholas ; Garicano, Luis ; Sadun, Raffaella ; Van Reenen, John

Management science, 2014-12, Vol.60 (12), p.2859-2885 [Periódico revisado por pares]

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Título:
The Distinct Effects of Information Technology and Communication Technology on Firm Organization
Autor: Bloom, Nicholas ; Garicano, Luis ; Sadun, Raffaella ; Van Reenen, John
Assuntos: Access to information ; Acquisition costs ; Autonomy ; Blue collar workers ; Business enterprises ; Communication ; communication technology ; Communications technology ; Corporate headquarters ; Costs ; Datasets ; Decentralization ; Decision making ; delegation ; Diplomatic & consular services ; Employment ; Empowerment ; Enterprise resource planning ; Hierarchies ; Independence ; Industrial plants ; Information and communication technologies ; Information technology ; Intranets ; Knowledge ; Management science ; Managers ; Manufacturing ; Middle management ; Nurses ; Organization ; Production ; Production management ; Productivity ; Studies ; Technology ; Technology application ; the theory of the firm ; U.S.A ; Western Europe
É parte de: Management science, 2014-12, Vol.60 (12), p.2859-2885
Notas: ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
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Descrição: Guided by theories of “management by exception,” we study the impact of information and communication technology on worker and plant manager autonomy and span of control. The theory suggests that information technology is a decentralizing force, whereas communication technology is a centralizing force. Using a new data set of American and European manufacturing firms, we find indeed that better information technologies (enterprise resource planning (ERP) for plant managers and computer-assisted design/computer-assisted manufacturing for production workers) are associated with more autonomy and a wider span of control, whereas technologies that improve communication (like data intranets) decrease autonomy for workers and plant managers. Using instrumental variables (distance from ERP’s place of origin and heterogeneous telecommunication costs arising from regulation) strengthens our results. Data, as supplemental material, are available at http://dx.doi.org/10.1287/mnsc.2014.2013 . This paper was accepted by John List, behavioral economics .
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Idioma: Inglês

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The Distinct Effects of Information Technology and Communication Technology on Firm Organization

Bloom, Nicholas ; Garicano, Luis ; Sadun, Raffaella ; Van Reenen, John

Linthicum: INFORMS

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