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Satisfaction of short-term rental customers: empirical study in Portugal

Machado, Maria João Cardoso Vieira ; Patuleia, Mafalda ; Dias, Álvaro Lopes ; Estevão, João

Verslas: teorija ir praktika, 2021-06, Vol.22 (2), p.361-369

Vilnius: Vilnius Gediminas Technical University

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Título:
Satisfaction of short-term rental customers: empirical study in Portugal
Autor: Machado, Maria João Cardoso Vieira ; Patuleia, Mafalda ; Dias, Álvaro Lopes ; Estevão, João
Assuntos: Automobile rentals ; Business Economy / Management ; Customer satisfaction ; Customers ; hotel industry ; National Economy ; portugal ; Purchase intention ; recommendation ; satisfaction ; short-term rental ; Socio-Economic Research ; Surveys ; sustainability ; Sustainable development ; Tourism
É parte de: Verslas: teorija ir praktika, 2021-06, Vol.22 (2), p.361-369
Descrição: This study has three specific objectives: to analyse the association between the characteristics of the accommodation and the satisfaction of short-term rental customers; to analyse whether customer satisfaction is associated with them recommending the accommodation; and to analyse which satisfaction dimensions most influence the overall satisfaction of short-term rental customers. Data collection was carried out through an online survey aimed at individuals residing in Portugal, who stayed overnight in a short-term rental accommodation within the national territory. One thousand valid inquiries were collected. The results suggest the following as main contributions: the demonstration that the type of accommodation and the neighbourhood are associated with the satisfaction of short-term rental customers; the validation of the importance of customer satisfaction in terms of them recommending the accommodation; the identification of the importance of the various satisfaction dimensions as determinants of the overall satisfaction of the short-term rental customer.
Editor: Vilnius: Vilnius Gediminas Technical University
Idioma: Inglês;Alemão;Lituano

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Satisfaction of short-term rental customers: empirical study in Portugal

Machado, Maria João Cardoso Vieira ; Patuleia, Mafalda ; Dias, Álvaro Lopes ; Estevão, João

Vilnius: Vilnius Gediminas Technical University

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