Leveraging IT project lifecycle data to predict support costs

Dalmazo, B. L. ; Cordeiro, W. L. ; Rabelo, L. ; Wickboldt, J. A. ; Lunardi, R. C. ; dos Santos, Ricardo L. ; Gaspary, L. P. ; Granville, L. Z. ; Bartolini, C. ; Hickey, M.

12th IFIP/IEEE International Symposium on Integrated Network Management (IM 2011) and Workshops, 2011, p.249-256

IEEE

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