Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology
Johnson, Devon S. ; Bardhi, Fleura ; Dunn, Dan T.
Psychology & marketing, 2008-05, Vol.25 (5), p.416-443 [Revista revisada por pares]Hoboken: Wiley Subscription Services, Inc., A Wiley Company
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