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Case Study: How Aggressively Should a Bank Pursue AI?

Davenport, Thomas H ; Westerman, George

Harvard business review, 2024-05

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Title:
Case Study: How Aggressively Should a Bank Pursue AI?
Author: Davenport, Thomas H ; Westerman, George
Subjects: Artificial intelligence ; Banking industry ; Investment ; Technology adoption
Is Part Of: Harvard business review, 2024-05
Notes: content type line 24
ObjectType-Feature-1
SourceType-Magazines-1
Description: Davenport and Westerman present a case study of how aggressively should a bank pursue artificial intelligence (AI). Siti Rahman, the CEO of NVF Bank, is faced with a crucial decision regarding the pursuit of AI. Her head of AI innovation, Michael Lim, has a bold plan to transform the traditional bank into an AIfirst institution. Despite the substantial investment required, Rahman is intrigued by the potential benefits. As she rushes to a meeting at the university's computer engineering department, she overhears Lim breaking the ice with students, highlighting the bank's slow progress in adopting technology. They examine the challenges and opportunities faced by NVF Bank in embracing AI and the potential impact on its future.
Publisher: Boston: Harvard Business Review
Language: English

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