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A Library Communication Audit for the Twenty-First Century

Chalmers, Mardi ; Liedtka, Theresa ; Bednar, Carol

Portal (Baltimore, Md.), 2006-04, Vol.6 (2), p.185-195 [Periódico revisado por pares]

Baltimore: Johns Hopkins University Press

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Título:
A Library Communication Audit for the Twenty-First Century
Autor: Chalmers, Mardi ; Liedtka, Theresa ; Bednar, Carol
Assuntos: Academic Libraries ; Audits (Verification) ; California ; California State University at Fullerton ; Case Studies ; Communication ; Correlation ; Facility Expansion ; Focus Groups ; Information communication ; Information Seeking ; Job satisfaction ; Librarians ; Library management ; Library Personnel ; Literature Reviews ; Organizational Change ; Organizational Climate ; Organizational Communication ; Professional relationships ; Questionnaires ; Response Rates (Questionnaires) ; University libraries ; USA ; Work environment
É parte de: Portal (Baltimore, Md.), 2006-04, Vol.6 (2), p.185-195
Notas: ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
Descrição: This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported results and recommendations. The task force also suggested methods for implementation and continuing assessment. A questionnaire collected quantitative communication procedural and behavioral data, as well as qualitative commentary on satisfaction with existing information and decision-making structures. Focus groups identified recommendations and strategies to enrich and clarify organizational communication and monitor progress toward implementation of recommendations. (Contains 24 notes.)
Editor: Baltimore: Johns Hopkins University Press
Idioma: Inglês

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A Library Communication Audit for the Twenty-First Century

Chalmers, Mardi ; Liedtka, Theresa ; Bednar, Carol

Baltimore: Johns Hopkins University Press

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