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Rapport and the hospitalist

Barnett, Peter B.

Disease-a-month, 2002-04, Vol.48 (4), p.249-259 [Periódico revisado por pares]

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Título:
Rapport and the hospitalist
Autor: Barnett, Peter B.
Assuntos: Communication ; Critical Care ; Hospitalists ; Humans ; Physician-Patient Relations
É parte de: Disease-a-month, 2002-04, Vol.48 (4), p.249-259
Notas: ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
Descrição: One key issue in the hospitalist movement is the need for hospitalists to establish rapport and maintain relationships with their patients. Rapport is critical in obtaining a thorough history, and then effectively negotiating the diagnosis and treatment plan with patient and family. This article summarizes both the challenges to establishing rapport and the opportunities unique to hospital-based practice. It presents a basic framework for communication skills using the mnemonic PEARLS (partnership, empathy, apology, respect, legitimation, self-efficacy), and a detailed discussion of techniques for use in difficult relationships. The importance of the physical setting and of nonverbal skills cannot be underestimated. Rapport-building techniques can be learned but require practice.
Editor: United States: Mosby, Inc
Idioma: Inglês

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