Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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1 |
Material Type: Artigo
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ENHANCING SUSTAINABILITY AND REDUCING CUSTOMER TECHNOSTRESS THROUGH FOOD-ORDERING APPSHABOBATI, Maha S. ; HASSAN, Thowayeb H. ; HELAL, Mohamed Y. ; BILALOV, Bahadur A. ; ALI, Omar M. ; ELSHAWARBI, Nabila N.Geo Journal of Tourism and Geosites, 2023-12, Vol.51 (4 supplement), p.1738-1748 [Periódico revisado por pares]Editura Universităţii din OradeaTexto completo disponível |
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2 |
Material Type: Artigo
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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approachXu, Xun ; Li, YibaiInternational journal of hospitality management, 2016-05, Vol.55, p.57-69 [Periódico revisado por pares]Elsevier LtdTexto completo disponível |
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3 |
Material Type: Artigo
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What do hotel customers complain about? Text analysis using structural topic modelHu, Nan ; Zhang, Ting ; Gao, Baojun ; Bose, IndranilTourism management (1982), 2019-06, Vol.72, p.417-426 [Periódico revisado por pares]Elsevier LtdTexto completo disponível |
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4 |
Material Type: Artigo
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Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factorsXu, Xun ; Wang, Xuequn ; Li, Yibai ; Haghighi, MohammadInternational journal of information management, 2017-12, Vol.37 (6), p.673-683 [Periódico revisado por pares]Kidlington: Elsevier LtdTexto completo disponível |
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5 |
Material Type: Artigo
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A green multi-objective integrated scheduling of production and distribution with heterogeneous fleet vehicle routing and time windowsGanji, Maliheh ; Kazemipoor, Hamed ; Hadji Molana, Seyyed Mohammad ; Sajadi, Seyed MojtabaJournal of cleaner production, 2020-06, Vol.259, p.120824, Article 120824 [Periódico revisado por pares]Elsevier LtdTexto completo disponível |
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6 |
Material Type: Artigo
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Improving risk assessment for customer-oriented FMEAKoomsap, Pisut ; Charoenchokdilok, ThuangpornTotal quality management & business excellence, 2018-11, Vol.29 (13-14), p.1563-1579 [Periódico revisado por pares]Abingdon: RoutledgeTexto completo disponível |
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7 |
Material Type: Artigo
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Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviewsRuytenbeek, Nicolas ; Verschraegen, Marie ; Decock, SofieJournal of pragmatics, 2021-12, Vol.186, p.289-307 [Periódico revisado por pares]Amsterdam: Elsevier B.VTexto completo disponível |
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8 |
Material Type: Artigo
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Multi-Objective Optimal Scheduling of Community Integrated Energy System Considering Comprehensive Customer Dissatisfaction ModelLiu, Ronghui ; Yang, Tao ; Sun, Gaiping ; Lin, Shunfu ; Li, Fen ; Wang, XuIEEE transactions on power systems, 2023-09, Vol.38 (5), p.4328-4340 [Periódico revisado por pares]New York: IEEETexto completo disponível |
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9 |
Material Type: Artigo
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Can Online Rating Reflect Authentic Customer Purchase Feelings? Understanding How Customer Dissatisfaction Relates to Negative ReviewsXia, Huosong ; Pan, Xiaoting ; An, Wuyue ; Zhang, Zuopeng (Justin)The Journal of computer information systems, 2021-07, Vol.61 (4), p.314-327 [Periódico revisado por pares]Stillwater: Taylor & FrancisTexto completo disponível |
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10 |
Material Type: Artigo
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Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed servicesZeelenberg, Marcel ; Pieters, RikJournal of business research, 2004-04, Vol.57 (4), p.445-455 [Periódico revisado por pares]New York: Elsevier IncTexto completo disponível |