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Material Type: Artigo
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Factors influencing consumers’ continuance purchase intention of local food via online food delivery services: the moderating role of genderTeo, Siew Chein ; Liew, Tze Wei ; Lim, Hong YikCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Service-dominant logic perspective on technology-based business incubatorYuliana, Eka ; Putro, Utomo Sarjono ; Hermawan, Pri ; Ghina, AstriCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Cultural friction during intercultural service encounters with Chinese tourists: perspectives from hotel employees in AustraliaLiang, Wen HaoCogent social sciences, 2024-12, Vol.10 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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A bartender, a brand rep and a customer walk into a bar: an exploration of the expert middleperson in the Persuasion Knowledge ModelWagn, Lauren ; Penner, SaraCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Intellectual progression of green service research: a bibliometric examination and avenues for future researchOgunmokun, Oluwatobi A. ; Ikhide, Juliet E. ; Nedu Osakwe, Christian ; Jibril, Abdul BashiruCogent social sciences, 2024-12, Vol.10 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Monitoring emotions throughout the onboard customer journey – evidence from the travel and tourism industryGerou, AnastasiaCogent social sciences, 2024-12, Vol.10 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Exploring a new service prospect: customer’ intention determinants in light of utaut theoryChuong, Huynh Ngoc ; Uyen, Vo Tran Phuong ; Ngan, Nguyen Dang Phuong ; Tram, Nguyen Thi Bao ; Tran, Le Nguyen Bao ; Ha, Nguyen Thi ThuCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Role ambiguity and role conflict effects on employees’ emotional exhaustion in healthcare services in TanzaniaMwakyusa, John R. P. ; Mcharo, Evelyne WillyCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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A review of ancillary services in the airline industryLiu, Honglin ; Abdullah, Nawal Hanim Binti ; Lee, Shin YiingCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Evaluating the impact of service encounter incivility on employee job stress, turnover intentions and labor attrition: a study on frontline employees in the fast food service industryDangaiso, Phillip ; Mukucha, PaulCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |