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Service quality and customer loyalty in halal ethnic restaurants amid the COVID-19 pandemic: a study of halal Uzbekistan restaurants in South KoreaKayumov, Azam ; Ahn, Young-joo ; Kiatkawsin, Kiattipoom ; Sutherland, Ian ; Zielinski, SewerynCogent social sciences, 2024-12, Vol.10 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Factors influencing consumers’ continuance purchase intention of local food via online food delivery services: the moderating role of genderSiew Chein Teo ; Tze Wei Liew ; Hong Yik LimCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Service-dominant logic perspective on technology-based business incubatorEka Yuliana ; Utomo Sarjono Putro ; Pri Hermawan ; Astri GhinaCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Cultural friction during intercultural service encounters with Chinese tourists: perspectives from hotel employees in AustraliaWen Hao LiangCogent social sciences, 2024-12, Vol.10 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Exploring a new service prospect: customer’ intention determinants in light of utaut theoryChuong, Huynh Ngoc ; Uyen, Vo Tran Phuong ; Ngan, Nguyen Dang Phuong ; Tram, Nguyen Thi Bao ; Tran, Le Nguyen Bao ; Ha, Nguyen Thi ThuCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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A review of ancillary services in the airline industryHonglin Liu ; Nawal Hanim Binti Abdullah ; Shin Yiing LeeCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Monitoring emotions throughout the onboard customer journey – evidence from the travel and tourism industryAnastasia GerouCogent social sciences, 2024-12, Vol.10 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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Role ambiguity and role conflict effects on employees’ emotional exhaustion in healthcare services in TanzaniaJohn R. P. Mwakyusa ; Evelyne Willy McharoCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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A bartender, a brand rep and a customer walk into a bar: an exploration of the expert middleperson in the Persuasion Knowledge ModelLauren Wagn ; Sara PennerCogent business & management, 2024-12, Vol.11 (1) [Periódico revisado por pares]Taylor & Francis GroupTexto completo disponível |
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Material Type: Artigo
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From bricks to bytes: Verifiable data for decarbonizing the building sectorKörner, Marc-Fabian ; Kranz, Tobias ; Rockstuhl, Jakob ; Strüker, JensEnergy Informatics, 2024-12, Vol.7 (1), p.32-29 [Periódico revisado por pares]Cham: Springer International PublishingTexto completo disponível |