Result Number | Material Type | Add to My Shelf Action | Record Details and Options |
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1 |
Material Type: Artigo
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Star power: the effect of star rating on service recovery in the hotel industryTsao, Wen-ChinInternational journal of contemporary hospitality management, 2018-02, Vol.30 (2), p.1092-1111 [Periódico revisado por pares]Bradford: Emerald Publishing LimitedTexto completo disponível |
2 |
Material Type: Artigo
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Intensifying online loyalty! The power of website quality and the perceived value of consumer/seller relationshipTsao, Wen-Chin ; Hsieh, Ming-Tsang ; Lin, Tom M.Y.Industrial management + data systems, 2016-01, Vol.116 (9), p.1987-2010 [Periódico revisado por pares]Wembley: Emerald Group Publishing LimitedTexto completo disponível |
3 |
Material Type: Artigo
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Ethics in social media marketing: How should sponsorship information be disclosed in online product reviews?Tsao, Wen-Chin ; Mau, Tz-ChiAslib journal of information management, 2019-05, Vol.71 (2), p.195-216 [Periódico revisado por pares]Bradford: Emerald Group Publishing LimitedTexto completo disponível |
4 |
Material Type: Artigo
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Compliance with eWOM: The influence of hotel reviews on booking intention from the perspective of consumer conformityTsao, Wen-Chin ; Hsieh, Ming-Tsang ; Shih, Li-Wen ; Lin, Tom M.Y.International journal of hospitality management, 2015-04, Vol.46, p.99-111 [Periódico revisado por pares]Elsevier LtdTexto completo disponível |
5 |
Material Type: Artigo
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Which type of online review is more persuasive? The influence of consumer reviews and critic ratings on moviegoersTsao, Wen-ChinElectronic commerce research, 2014-12, Vol.14 (4), p.559-583 [Periódico revisado por pares]Boston: Springer USTexto completo disponível |
6 |
Material Type: Artigo
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eWOM persuasiveness: do eWOM platforms and product type matter?Tsao, Wen-Chin ; Hsieh, Ming-TsangElectronic commerce research, 2015-12, Vol.15 (4), p.509-541 [Periódico revisado por pares]New York: Springer USTexto completo disponível |
7 |
Material Type: Artigo
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Exploring how relationship quality influences positive eWOM: the importance of customer commitmentTsao, Wen-Chin ; Hsieh, Ming-TsangTotal quality management & business excellence, 2012-08, Vol.23 (7-8), p.821-835 [Periódico revisado por pares]Abingdon: RoutledgeTexto completo disponível |
8 |
Material Type: Artigo
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Reducing perceived online shopping risk to enhance loyalty: a website quality perspectiveHsieh, Ming-Tsang ; Tsao, Wen-ChinJournal of risk research, 2014-02, Vol.17 (2), p.241-261 [Periódico revisado por pares]Abingdon: RoutledgeTexto completo disponível |
9 |
Material Type: Artigo
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The impact of electronic-service quality on online shopping behaviourTsao, Wen-Chin ; Tseng, Ya-LingTotal quality management & business excellence, 2011-09, Vol.22 (9), p.1007-1024 [Periódico revisado por pares]Abingdon: RoutledgeTexto completo disponível |
10 |
Material Type: Artigo
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How behaviour in terms of pluralistic ignorance affects social commerce intentionsChumg, Hao-Fan ; Shih, Sheng-Pao ; Hung, I-Hua ; Tsao, Wen-Chin ; Chen, Jui-LungOnline information review, 2024-06 [Periódico revisado por pares]Texto completo disponível |